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TG-Staff Blog

Product updates, Telegram ops tips, and best practices.

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Telegram Bot Image Recognition and Multimodal Ticket Routing: Automatic Pre-classification and Agent Assignment for User Screenshots and Product Images

When users send screenshots or product images, how can the Bot automatically identify and route them to the appropriate agent? This article details the implementation of multimodal image recognition combined with ticket routing in Telegram Bot, and how TG-Staff achieves efficient pre-classification and human handling through routing links and agent configuration.

telegram-bot image AI ticket routing
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7-Day Telegram Customer Service Training Schedule for New Agents: From Bot Operations to Routing, Risk Control, and Translation (TG-Staff Practical Guide)

Master the 7-day Telegram customer service training schedule to quickly get started with the TG-Staff platform. From bot integration, session routing, content risk control to automatic translation, enable your new agents to become professional Telegram customer service agents in just 7 days. Includes checklist and FAQs.

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Telegram Bot PostgreSQL Analysis Guide: Best Practices for Session and Event Table Schema Design

Building a Self-Hosted Telegram Bot Customer Service System: How to Design Session and Event Tables in PostgreSQL? This article provides a foundational schema approach for customer service analysis, covering session tables, event tables, and user behavior report design, helping you build a practical data foundation.

telegram-bot postgresql data schema design
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Customer Service Strategy for Telegram Premium Users: Implementing VIP Priority and Dedicated Agents via Routing Rules

High-value users deserve faster responses and dedicated service. This article details how to use TG-Staff's routing rules and agent configuration to automatically identify Premium users in a Telegram Bot, enabling VIP priority routing, dedicated agent assignment, and personalized customer service experience to boost user retention and conversion.

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Collect Satisfaction and CSAT via Telegram Bot Reaction Feedback: Lightweight Tutorial

Want to collect user satisfaction or CSAT scores using a Telegram Bot? This article teaches you how to build a lightweight feedback system using message Reactions, no complex development needed, suitable for B2B SaaS, Web3, and community management teams. Includes step-by-step guide and FAQs.

Telegram Bot Feedback Satisfaction CSAT TG-Staff